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Privacy Policy
Effective Date: June 30 2026
Australia Quick Response Pty Ltd (“AQR”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you interact with us or visit our website.
What is Personal Information?
Personal information is information about an identified individual, or an individual who is reasonably identifiable.
The personal information we may collect includes:
- Name
- Company name
- Postal address
- Email address
- Telephone number
- Information you provide through our website or by email
- Any other information you voluntarily provide to us
How We Collect Personal Information
We collect personal information in a variety of ways, including when you:
- Contact us by phone or email
- Submit an enquiry through our website
- Request a quotation
- Become a customer
- Subscribe to marketing communications
- Interact with us on social media
- Communicate with our staff
We may also collect information from publicly available sources or from third parties where permitted by law.
Why We Collect Personal Information
We collect and use personal information to:
- Provide our logistics, warehousing and fulfilment services
- Respond to enquiries and provide quotations
- Manage customer relationships
- Process transactions
- Improve our services and website
- Send service updates or marketing communications (where permitted by law)
- Meet our legal and regulatory obligations
Website Analytics and Cookies
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
Cookies may collect information such as:
- Browser type
- Device information
- Pages visited
- Time spent on the website
- IP address
You can configure your browser to refuse cookies, although some website features may not function correctly.
We may also use third-party analytics services, such as Google Analytics, to help improve our website.
Disclosure of Personal Information
We may disclose your personal information to:
- Service providers who assist us in operating our business
- Professional advisers, including accountants and legal advisers
- Government agencies where required by law
- Other parties where you have provided your consent
We do not sell or rent your personal information to third parties.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures include:
- Secure business systems
- Password-protected access
- Appropriate physical and electronic security measures
- Staff access controls
While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
Certain business and financial records may be retained for a minimum period required under applicable Australian legislation.
When personal information is no longer required, we will take reasonable steps to securely destroy or permanently de-identify it.
Access and Correction
You may request access to the personal information we hold about you and request that it be corrected if it is inaccurate, incomplete or out of date.
To protect your privacy, we may request proof of identity before providing access.
We generally do not charge for access requests, although a reasonable administrative fee may apply where permitted by law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and will take effect immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:
Australia Quick Response
80 Berkshire Rd
Sunshine North, 3020
Victoria
Email: info@aqr.com.au
Phone: 03 9311 44488
